What I Offer
Signature Keynote:
“The Puzzle: The Pieces That HAVE to Be in Place First”
Success isn’t about willpower or passion. It’s about structure. In this powerful and engaging keynote, Matthew debunks the myth of motivation and introduces a new framework—The Puzzle—for lasting personal change.
Audiences will learn:
✅ How to work with their brain, not against it (PFC vs amygdala)
✅ Why “motivation” alone always runs out—and what actually sustains action
✅ A step-by-step process to replace emotional chaos with clarity and direction
✅ Tools to build habits that stick, using behavioral GPS strategies
Customer Service Seminars
Kung Fu Customer Service: Turning Conflict into Collaboration
In this fast-paced and practical seminar, Matthew Baxter redefines customer service using the philosophy of martial arts. While traditional approaches are direct and defensive — like Karate — the Kung Fu model teaches agents to redirect energy, align with the customer’s perspective, and turn conflict into cooperation.
Live Online Sessions
Living in a post-COVID world has taught us that sometimes doing things remotely is the right way to get things done.